New: the federal battery rebate pays the full rate on the first 14 kWh, the exact size of the ElektroBank 14, and steps down over time.

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Support

Local support, real people

Knowledgeable, local customer service that does not rest until you are happy. Everyone who helps you works from our Frenchs Forest office, never an overseas call centre.

Customer success

We stay with you after the install

Every customer goes through our customer success process, and because
tariffs, devices and households change over time, we stay with you over time.

We confirm your setup

After installation we check that your system has been set up properly, is performing as designed, and is doing what we said it would.

We confirm your tariff

We check that you are on the best tariff for how your household actually uses energy, so the savings are maximised from day one.

We keep checking

Things change over time, tariffs move, an EV arrives, the family grows. We continue to monitor your savings over time, and we do not rest until you are happy.

When you call

Your call is answered by a human, ideally in real time. If we are helping someone else, we call you back as soon as we can. No phone trees, no scripts, no overseas call centre.

Customer support and main office
02 8745 8821

For the app, your system, tariffs or anything else.

Email
info@empowerenergy.au

We reply from Frenchs Forest, not a ticket farm.

New sales enquiries
1300 902 374

Homeowner sales, quotes and consultations.

Who you’ll be talking to

Our team, not call centre staff

The people who answer are the same local team who design, test and commission the systems, and they live and work in the community they support.
Customer success

Frenchs Forest, NSW

Confirms your setup and tariff after install, and re-checks them as things change.
Technical support

Frenchs Forest, NSW

Engineers with direct access to your system’s diagnostics, and to the people who built it.
Operations

Frenchs Forest, NSW

Coordinates installers, spare parts and site visits when hands-on help is needed.
Help for customers

Support for homeowners

Structured help for the three things customers most often call about, plus every key document in one place.

Customer app

Getting started with the Empower app, adding your household, reading your energy flows, and what the numbers mean.

Changing to Amber

A step-by-step guide to getting the most from a wholesale plan like Amber with your ElektroBank, including how the system arbitrages prices for you.

Technical issues

If something does not look right,
call us. We can see your system's diagnostics from the office and
resolve most issues remotely.

Document library

Every key product document and user guide, structured and downloadable.

FAQs

Answers to the most common questions on savings, installation, warranty, backup and the app.

How do I know my system is set up properly?

Customer success confirms it with you after install, then keeps checking as things change.

Yes, EmpowerIQ monitors your usage for the first 30 days, and then analyses your usage patterns along with currently available electricity plans to identify the best options for you.

If you have backup circuits installed, they will be powered by your ElektroBank. If you have solar PV connected, then it will be used to recharge your system.

Installers and resellers

Support for installation partners

Direct access to the engineers, plus the technical documentation you need on site.

Technical support line

A dedicated line for installers and resellers, answered by our Frenchs Forest engineering team, for commissioning, fault-finding and site queries.

Partner technical support

02 9154 5156

Also for channel sales and becoming a partner.

Technical documentation

Everything needed to quote, install and commission an ElektroBank system.

Want to become an installer or reseller? See Partners.